Operating entity
Support office
Izwe’s Comprehensive Customer Service Network:
We have an extensive service footprint and a widespread grassroots distribution network with both urban and rural reach.
Our customer service representatives are also available to customers on demand through our call centre.
Operating entities:
Izwe Africa Group operates a wide network of branches, satellite offices, and sales teams across Ghana, Kenya, and Zambia, ensuring convenient access to our services wherever they are needed.
With an established presence across borders, we are well-positioned for growth and expansion. United by our shared strategy and guided by consistent values and practices, we remain one seamlessly connected African organisation.
We recognise the unique characteristics of each country we serve and tailor our offerings to empower our teams to create meaningful impact in their communities. Our operations are supported by experienced local professionals who bring valuable insights and a deep understanding of customer needs, enabling us to deliver exceptional service in these diverse markets.
The Izwe Journey
We are on track toward measured growth thanks to a diversified Group with an emphasis on a culture of reinvestment that is committed to driving sustainable expansion.
2004
Izwe South Africa is started.
2008
Izwe Zambia acquires Butala Finance, enabling access to government employees with suitable credit products.
Izwe Zambia opens its doors.
Izwe Zambia opens its doors.
2011
Izwe launches in Ghana.
2013
Establishes a Listed Note Issuance program in both Ghana and Zambia.
2014
Izwe expands to Kenya.
2015
Customer service capabilities extended with a call centre launched in each country.
Izwe Ghana launches iVest, the first savings and deposit solution of its kind.
Izwe Ghana launches iVest, the first savings and deposit solution of its kind.
2016
Zambia receives international SMART certification.
Ghana is recognised with CIMG Finance House of the Year Award.
Ghana is recognised with CIMG Finance House of the Year Award.
2017
Ghana starts trading as Izwe Savings & Loans, providing a more inclusive range of savings and investment solutions.
Ghana and Kenya extend offerings to include business loan solutions (asset-backed finance).
Zambia partners with AFLIFE.
Ghana and Kenya extend offerings to include business loan solutions (asset-backed finance).
Zambia partners with AFLIFE.
2018
Zambia celebrates 10 years of helping Zambians and extends its offering to small businesses with invoice discounting.
2019
Zambia receives a Social Rating via MFR.
2020
Izwe’s Social Rating during COVID-19 confirmed at BB-.
Ghana receives funding support from the Regional Education Finance Fund for Africa, via BlueOrchard.
Ghana establishes a new GHS150 million Listed Note Programme.
Izwe expands its digital strategy, adding a suite of new digital innovations across the Group.
Ghana receives funding support from the Regional Education Finance Fund for Africa, via BlueOrchard.
Ghana establishes a new GHS150 million Listed Note Programme.
Izwe expands its digital strategy, adding a suite of new digital innovations across the Group.
2023
Izwe launches a refreshed and reimagined brand identity and purpose.
Launched Izwe Pay in Zambia
All countries obtained ISO 27001 accreditation
Launched Izwe Pay in Zambia
All countries obtained ISO 27001 accreditation